Information version: 13 October 2026
Who provides the service
Jan Lanna · LANNA PROTECT
Company ID: 09585133
Galandova 1243/23, 163 00 Praha 6 – Řepy
Registered in the Czech Trade Register.
From an enquiry to an agreed service
The website form is a nonbinding enquiry, not an order with an obligation to pay. Before making a binding agreement we clarify the location, problem, scope, appointment and price. The individual service pages and About section describe our services and professional scope.
We provide the specific terms before concluding the contract and then give you its confirmation. For distance contracts, confirmation must be provided before service begins in a text form you can retain. For a contract concluded at your premises, information and confirmation are provided on paper, or in another text form with your agreement. Appointment confirmation alone does not replace the full service agreement.
Price and scope before work begins
Pricing depends on the particular situation. Before you order, we state the total price or, if it cannot reasonably be determined in advance, the calculation method or an estimate and the conditions for changing it. We clarify what is included: labour, materials, travel, any further visits and other agreed costs. Payment method and due date are part of the specific offer.
We agree any additional work and price change with you before doing that work. Further pest activity does not automatically mean another paid visit has been agreed; we first assess the situation and the original scope.
If the service does not match the agreement
You may complain to Jan Lanna by email at info@lannaprotect.cz, by phone at +420 776 022 304 or at the registered office, Galandova 1243/23, 163 00 Praha 6 – Řepy. Describe the defect and remedy you seek, and provide contact details and information identifying the visit. A report number or photographs can help but are not mandatory for accepting a complaint.
Report a defect without undue delay after discovering it. If a service does not match the contract, you may seek correction, an appropriate price reduction or withdrawal, depending on the defect and statutory conditions. This information does not restrict statutory rights or introduce a shorter time limit for exercising them.
Consumers receive written acknowledgement recording the date, complaint, requested remedy and notification contact. We resolve the complaint, including correcting a defect, and notify you within 30 days unless we agree a longer period. We also provide written confirmation of the outcome or reasons for rejection. If this period expires without resolution, consumers may withdraw or seek an appropriate price reduction.
Out-of-court consumer dispute resolution
If we cannot settle a consumer service dispute directly, you may contact the Czech Trade Inspection Authority (ČOI). The competent body is Česká obchodní inspekce, Ústřední inspektorát – oddělení ADR, Gorazdova 1969/24, 120 00 Praha 2; email adr@coi.gov.cz. Information and the procedure are at coi.gov.cz/informace-o-adr/.
Apply within one year of first raising the disputed right with us. This procedure does not replace your right to go to court. A consumer acts outside their business; these consumer rules do not automatically apply to business orders.
Out-of-court dispute resolution at ČOI →Withdrawal for distance or off-premises contracts
Consumers may generally withdraw without giving a reason within 14 days of concluding a service contract at a distance or outside our business premises. For contracts during an unsolicited home visit or an organised sales excursion, the period is 30 days. Without proper withdrawal information, the statutory period may be extended.
Send an unambiguous notice before the period ends, for example to info@lannaprotect.cz or the registered-office address above. Using the downloadable template is optional. Sign a paper notice; an electronic notice does not require a handwritten signature. Provide information identifying the contract and a contact.
We refund payments received within 14 days of receiving the withdrawal, using the same method unless we agree another method at no extra cost. If service has already begun at your express request after proper information, you pay the proportion of the agreed price for work provided before withdrawal. Starting the service alone does not remove the right to withdraw.
Download the withdrawal template (.txt)If you need the service sooner
We need your express request to start before the withdrawal period ends. For an off-premises contract, it must be in text form. It is separate from cookie consent and a nonbinding enquiry. It is not preselected, and downloading the template is not a request.
The withdrawal right ends only once the agreed paid service is fully provided, if it began with your prior express consent and you were informed before concluding the contract that full performance would end this right. There is no automatic exemption for every urgent pest-control visit, and complaint rights remain.
Documents to download
You can complete and print these text templates. Downloading or completing them sends nothing and does not itself conclude a contract. Send the withdrawal or request to the provider.